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After-Sales Service Description

    I.After-Sale Service Description

    • (I) Sugar & Spice provides comprehensive after-sales service. If the products have the following situation such as product defects, item errors, packaging damage or deterioration caused by shipping process, In order to avoid disputes, please assist in taking photos of defeated products for evidence and provide photos, order information to us. You can contact us by "Customer Service Hotline: 0800-063188" or "Official Social Media Page ", and we will contact you as soon as possible, thank you.
    • (II) Based on food hygiene and safety considerations as well as shelf life of foods, in addition to the defects of the product itself, item errors, packaging damage or deterioration caused by the delivery process and so on, the products refunds and exchanging is not allowed on the following situation: 
    • ×Personal preference on flavor & taste
    • ×Goods that cannot be returned due to specific description 
    • ×Receiver Refused the Delivery
    • ×Personal factors such as buying the wrong item, buying too much, no longer need it, etc.      
    • (III) Sugar & Spice Nougat insists on not adding additives such as curing agent and preservative. Therefore, the product will change the shape and hardness of the product depending on the temperature at the place where it is placed. It will become hard and will crack easily in low temperature. This is normal physical phenomena and you can consume with a peace of mind.

      II. Sugar & Spice Official Authorization Statement

      • (I) Sugar & Spice product sales channels are including but not limited to:

      •  1. Sugar & Spice’s regular chain stores and department store counters  
      •  2. Online official website, e-commerce official platform (including Rakuten, Shopee, Tmall, etc.) 
      •  3. Sugar & Spice Authorized Distributor
      • (II) In order to protect the product quality and your rights, please purchase our products from our official platform or channel or authorized distributors. You can have the authenticity guarantee, the after-sales service provided by Sugar & Spice, and legally guaranteed. Also, you can free to contact us for asking the official sale channels. Consumer who love Sugar & Spice’s products are welcome to go to our online and offline channel & stores, counters, official websites,  and distributors to avoid the risk of buying fake or defectives products, If the products you bought are not from our above channel or stores, we cannot guarantee the product quality and storage environment.  Please choose carefully to avoid affecting to your rights.