Return Policy

I.Return and Exchange Policy

• (I) SUGAR & SPICE provides comprehensive after-sales service. If the products have the following situation such as product defects, item errors, packaging damage or deterioration caused by shipping process, In order to avoid disputes, please assist in taking photos of defeated products for evidence and provide photos, order information to us. You can contact us by "Customer Service Hotline: 0800-063188" or "Official Facebook: 糖村 SUGAR & SPICE ". 
• (II) After receiving your call or message, our customer service staff will contact you and assist with follow-up processing. Please properly preserve the integrity of the product, the inner and outer packaging, and the invoice proof.
• (III) Service hours: Monday to Friday 9AM-6PM
  

• (IV) Based on food hygiene and safety considerations as well as shelf life of foods, in addition to the defects of the product itself, item errors, packaging damage or deterioration caused by the delivery process and so on, the products refunds and exchanging is not allowed on the following situation: 
  ×Personal preference on flavor & taste.
  ×Goods that cannot be returned due to specific description.
  ×Receiver Refused the Delivery.
  ×Personal factors such as buying the wrong item, buying too much, no longer need it, etc.      

• (V) SUGAR & SPICE Nougat insists on not adding additives such as curing agent and preservative. Therefore, the product will change the shape and hardness of the product depending on the temperature at the place where it is placed. It will become hard and will crack easily in low temperature. This is normal physical phenomena and you can consume with a peace of mind.

II.Privacy Policy

SUGAR & SPICE (hereinafter referred to as this website), in order to guarantee your privacy and information security allow you use the services and information with safety. Please read the following private policy: 

(I) Collected Personal Data

Protecting consumer privacy is an important business concept that SUGAR & SPICE commits to. Without the consent of the consumer, we will never disclose the personal information that you provided to any third party that is irrelevant to our shopping website services. In order to ensure that our members' personal information is used only for the fulfillment of orders and marketing purposes, SUGAR & SPICE will not sell or lend members' personal identifiable information (PII) to anyone. Please keep your Internet password and personal information safe and do not provide anyone with any of your personal information, especially your Internet password. After you have finished using the services provided by our website, be sure to log out of your account. If you are sharing a computer with someone else or using a pubic computer, you must remember to close the browser window.

(II) The Use of Personal Data

The personal data collected by SUGAR & SPICE-related websites is only for internal SUGAR & SPICE use in accordance with the original stated purposes and coverage. Unless there is an advance statement, or in accordance with the relevant laws, SUGAR & SPICE will not share your data with a third party or for other purposes.

In the preceding paragraph, the situation includes but is not limited to:

• The parties confirm in writing.

• According to laws and regulations.

• Avoid an imminent danger menacing the life, body, liberty or property of himself or of another.

• Cooperating with public agencies or academic research institutions, where it is necessary for statistical or academic research in the public, the disclosure data is processed or collected which cannot be identified by specific party.

• When your behavior on this website violates the terms of service or the law or regulation of this website and damage other users’ right, this website will disclose your personal data for the purpose of identifying, contacting or taking legal action with necessary.

• Benefit to the third party’s interest.

• When this website takes commission to the third party for collecting, processing or using your personal information, this website will be responsible for the supervision and management of the outsourced company or individual.

(III) Data Security

To guarantee your privacy and information security, your SUGAR & SPICE membership account information will be protected through your password. SUGAR & SPICE will make every effort to ensure the safety of all personal information with reasonable technology and procedures.

(IV) Personal Data Queries or Correction Methods

When a member's personal information is changed, or if the personal information is found to be incorrect, you may request corrections at any time through the SUGAR & SPICE website, including requesting to discontinue sending relevant information.

(V) Cookie

To facilitate a member's right to use, the SUGAR & SPICE website will utilize cookie technology to provide the member with services as needed. Cookies are a technology used to implement the interaction between the web servers and the member's browser. It may randomly store a string of characters in the member's computer to uniquely identify different its users. If the member disables the cookies, the website may not be accessed, or the shopping cart will become invalid.

(VI) Privacy Protection Policy Revision

Along with the changing marketing environment, the company will revise its website policy at any time. Whenever we make a major change in the use of personal information, we will post the notice on the web page to inform you of the relevant issues. If any members have questions about the privacy statement or personal information and related matters, please contact the SUGAR & SPICE customer service center by email.

(VII) Data Access and Deletion

Members can view the authorized name and email information in the member account of this website at any time. The personal data is only used for the content of store membership and order information.According to member request, they can request to delete or stop using the personal data through the contact us bottom in the upper right corner of this website.
For related needs, please contact us by: services@sugar.com.tw